Dk w Privacy Policy – Our Clear Commitment to Protecting Your Information

Introduction & Scope

Dk w (dkw.onl) has the utmost respect for its users' privacy. This Privacy Policy explains what information dk w collects, why it collects it, how it is kept secure, and what rights you have over your own data.

This policy applies to the dk w website, mobile app, and all associated services. By using the dk w platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of it, we ask that you refrain from using dk w.

What Types of Data Are Collected

Dk w collects two types of information — personal information you provide directly, and usage data collected automatically.

Dk w only collects data that is strictly necessary to provide its services. No excessive or unnecessary information is gathered.

How Data Is Collected

Dk w collects information in several ways, each of which is explained in detail below:

• Directly Provided Information: Information you provide via registration forms, identity verification uploads, support tickets, and contact forms.
• Automatically Collected: While you use the dk w platform, information is collected automatically through cookies, session data, and log files.
• Payment Partners: Transaction confirmation details are available from bKash, Nagad, and other payment gateways.
• Identity Verification Services: Only the minimum required information is verified through third-party KYC services for account verification purposes.

Purpose of Data Use

Dk w uses your data only for the specific purposes listed below — it is never used for anything else:

• To create, manage, and secure your account.
• To process betting services, payments, and withdrawals.
• To conduct investigations into fraud and money laundering.
• To provide customer support and resolve complaints.
• To fulfill legal and regulatory obligations.
• For responsible gaming monitoring and protective intervention.
• Used for analytical purposes to improve the platform experience.
• To send you relevant offers and bonus information, with your consent.

Data Retention & Periods

Dk w retains your data only for as long as it is needed to provide services or meet legal obligations. Core account data is kept for as long as your account remains active.

• Financial transaction records are retained for 5 years after account closure (legal requirement).
• Login and security logs are retained for up to 90 days.
• Customer support conversations are retained for up to 2 years.
• Marketing preference data is deleted within 30 days of opting out.

Once the retention period ends, dk w securely deletes or anonymizes your data so that you can no longer be identified.

Sharing Information with Third Parties

Dk w never sells your data. However, in limited circumstances, it may be shared with specific third parties:

• Payment Partners: Only the minimum necessary information is shared with payment providers such as bKash and Nagad to process transactions.
• Identity Verification Services: With authorized verification services to complete the KYC process.
• Law Enforcement Agencies: In response to a valid court order or government directive.
• Technology Service Providers: For cloud hosting or security services — these operate under dk w's strict data protection agreements.

• Your data is never sold to advertisers or marketing companies.
• Your data is not shared with any third party without your consent.

Cookies & Tracking Technologies

Dk w's website and app use cookies. Cookies are small text files stored on your device that help dk w remember your preferences and improve your experience.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of dk w to not function properly.

Data Security Measures

Dk w employs industry-leading technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transfers on dk w are protected with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Verification: 2FA can be enabled for logins and withdrawals.
• Regular Security Audits: dk w's systems are regularly audited by third-party security experts.
• Suspicious Activity Detection: An AI-based system monitors accounts 24/7.
• Restricted Staff Access: Only authorized staff may access specific data.

Your Rights Over Your Data

As a dk w user, you have several important rights regarding your own data:

To exercise these rights support@dkw.onlEmail us at. dk w will respond within 30 days.

Children's Privacy

Dk w is strictly prohibited for anyone under 18. dk w does not knowingly collect information from minors. If a minor is found to have registered on dk w — whether detected internally or reported by a guardian — that account and all associated data will be deleted immediately.

Changes to the Privacy Policy

Dk w may update this Privacy Policy as needed. For significant changes, users will be notified by email and on the platform at least 30 days in advance. Continued use of dk w after any changes constitutes acceptance of the updated policy.

The date of each revision is clearly shown at the top of this page. Previous versions are available upon request.

Support & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the dk w data protection team:

Dk w typically responds to privacy-related requests within 7 business days. Complex cases may take up to 30 days, and you will be notified in advance if that is the case.